Refund Policy

Last updated: 17 October 2026

This policy applies to purchases of Raymarch Engine software and digital licenses from [LEGAL BUSINESS / INDIVIDUAL NAME]. We aim to handle billing issues fairly and transparently.

1. Digital software purchases

Because the product is delivered digitally and a license may be activated immediately, refunds are not automatic once a license has been delivered or activated. However, this policy does not limit any refund or other right that cannot legally be excluded under applicable law.

2. When to contact us

Please contact us if you were charged more than once, paid but did not receive access, cannot activate a valid license due to an issue on our side, or believe a purchase was unauthorized. We will investigate and, where appropriate, arrange a correction or refund.

3. How to request a refund

Email [YOUR SUPPORT EMAIL] within [NUMBER OF DAYS] days of the transaction with your order/payment reference, purchase email, date, and a short explanation. Do not send your full card number, CVV, password, or OTP. We aim to respond within [NUMBER OF BUSINESS DAYS] business days.

4. Review and processing

We may ask for reasonable information to verify the transaction. Approved refunds will be sent to the original payment method where possible. The time for the funds to appear depends on your bank or payment provider. We will tell you if a refund is approved or declined and provide the reason, subject to applicable law.

5. Subscriptions and cancellations

You may cancel a subscription to prevent future renewals by following the account or billing instructions provided at purchase, or by contacting support. Cancellation normally takes effect at the end of the current paid period unless the checkout terms state otherwise or applicable law requires a different outcome. Cancellation does not automatically refund a past payment.

6. Contact

Refund and billing support: [YOUR SUPPORT EMAIL]. Business name: [LEGAL BUSINESS / INDIVIDUAL NAME]. Address: [FULL BUSINESS ADDRESS].